吉尔·雷诺兹

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希瑟贝克

经理/公众服务

希瑟·贝克领导PCG的儿童福利和青少年服务实践, 帮助国家, 县, 以社区为基础的机构对项目进行投资, 人, 以及改善儿童和家庭生活的技术. She leads a team of individuals with vast experience in delivering and man老化 child and family services and programs. 自从2003年加入PCG以来,Heather一直在不同的国家工作, 提供专业知识, 技术援助, 并对供应商绩效管理项目提出建议, 项目评估, 财务管理, 服务管理, 信息技术, 以及儿童早期发展. 加入PCG之前, she worked at the Commonwealth of 麻萨诸塞州' Executive Office of Administration and Finance, 财务部门. 希瑟在波士顿学院获得了文学硕士学位.

特蕾西·贝尔

高级顾问/公众服务

Mr. Bell joined PCG in November 2018 with over 15 years of experience in human services. He currently serves as a senior advisor for employment and income maintenance services within 日博网站.  在这个角色, he focuses on health and human services strategies and solutions for state and local governments. Mr. 贝尔与机构高管合作, 领导, and frontline staff to coordinate business efforts; respond to needs for all project-related endeavors; and provide viable solutions that meet clients’ needs.

自从加入盈科以来,李先生. 贝尔已经参与了几个项目, including but not limited to: the modernization of a state’s system responsible for assisting those with developmental disabilities or acquired brain disorders; a data validation project to ensure proper designation of 医疗补助计划 closure codes in order to facilitate consistent and accurate claim processing; as well as leading a Project Management Office (PMO) effort for a state agency, which focuses on how to operate effectively during a post-COVID-19 reality—helping to create remote solutions for an organization that has historically been hands-on and in person.

在加入PCG之前,Mr. Bell曾担任Maximus的业务发展副总裁. He also served as Chief Officer of 员工发展 Employment and Transformation for the 田纳西州 Department of 日博网站. 在那个职位上, 他监督了公共服务项目的日常运作, 例如为有需要家庭提供临时援助, 补充营养援助计划(SNAP), 孩子的抚养费, 员工发展, 和系统开发. With a background in Computer Science from 密西西比州 Valley State University, Mr. Bell is once again focusing on 信息技术 领导 in human services, where his focus is centered on creating 技术 solutions that support the business needs and overall mission/vison of 健康 and 日博网站 organizations.

Mr. Bell is a volunteer Advisory Council Member for 日博网站 at the Kresge Foundation. He is also affiliated with the American Public 日博网站 Association (APHSA), 提升阿斯彭研究所, 以及“网络化世界的领导力”, 举几个例子.

凯蒂明亮

副经理/人力服务

凯蒂明亮 is an associate manager within the 日博网站’ Child Welfare and 青年 Services team. Katie’s career at PCG began in 2002 when she started working within the 麻萨诸塞州 Department of Children and Families (DCF) revenue management unit. Her role has since expanded to include work with 儿童福利 agencies across the U.S.

最近, 凯蒂一直在国家儿童福利机构工作, 因为他们正在努力实施家庭优先预防服务法案. She has also worked closely with states to determine how to best utilize flexible funding to better serve the children for which they provide care. Much of this work has included the implementation of evidence-based practices that have demonstrated improved outcomes for children.

除了程序执行, Katie has an extensive background in 财务管理 for 儿童福利 agencies with comprehensive knowledge of 标题四 eligibility and maintenance claiming. Her knowledge extends to 标题四 administrative claiming; the Targeted Case Management Option under 医疗补助计划; and the Social Security Block Grant.

Katie completed a Bachelor of Arts degree in Political Science from Simmons College in Boston, MA.

凯西·法伦

执业区主任/人力服务

Ms. Fallon has worked in government and government consulting for more than 32 years and has expertise across state and local human service programs. She has been at PCG since 1998 and currently oversees the firm's human services division, 提供咨询, 技术, and outsourcing services to state and local governments across the 美国. 加入PCG之前, she worked for the Commonwealth of 麻萨诸塞州 for eight years in both the legislature and Executive Office of Administration and Finance, 管理国家预算和财政. Ms. Fallon has a Master of Public Administration (MPA) from the University of 麻萨诸塞州, where she instructed graduate-level MPA students in the art and science of public budget 和金融 for 11 years.

希瑟·甘恩

副经理/人力服务

希瑟·甘恩 is an associate manager for Early Childhood 教育 (ECE) in 日博网站. 她于2014年加入PCG,在该领域拥有超过15年的经验. 在她目前的角色中, Heather manages all sectors of 儿童早期—from home visitation to state-funded pre-kindergarten (Pre-K). Her work focuses on 儿童早期 (EC) 系统 design and 技术援助 and includes EC Workforce Registry operations and curriculum design and delivery. Project examples include state special 教育 system 评价; the reframing of state agency governance and service delivery structures; and state university curriculum consulting.

加入PCG之前, Heather worked across all sectors of the field of ECE at both the provider and administrative levels, 给她一个全面的视角. 希瑟丰富的经验使她对许多需求有更深入的了解, 挑战, 以及日博网站机构所面临的机遇, and she has a deep understanding of the varying contexts and landscapes across the field.

Heather completed a Master of 教育 Administration degree and a Bachelor of Arts degree in Early Childhood and Special 教育. She is also a member of the National Association of the 教育 of Young Children (NAEYC). Previously, she served as an executive board member of 田纳西州’s state affiliate of NAEYC.

此外,Heather还撰写了以下白皮书: Improving the Parent-Child Relationship: Strategies and Implications for the 日博网站 Visitor or Service Coordinator (2014)和 The Zika Virus: Implications for Collaboration across 日博网站 Agencies and State Action Plans (2016; co-authored by Dr. Janice Gruendel和吉尔·雷诺兹). She also served on a committee through the Division for Early Childhood (DEC) that created implementation supports for DEC’s Recommended 实践.

内森格罗斯曼

经理/公众服务

内森格罗斯曼, 日博网站人力服务部门的经理, has over the past 20+ years worked with health and human services agencies in more than two dozen states to provide consulting on 儿童早期, 儿童福利, 收入维持和残疾项目, 包括信息技术, 项目管理, 培训和技术援助, 以及财务和项目分析. Mr. Grossman has expertise in 信息技术 system planning and implementation for public agencies and in federal revenue management in multiple areas of federal funding (Titles II, IV-D, 四型, 第十九, XXI和IDEA B部分 & C、SSI/SSA、CCDF、TANF和SNAP).

最近有关合同的例子. Grossman has managed include currently supporting the 西维吉尼亚州 Department of 健康 and Human 资源 to implement a new integrated eligibility system by supporting Optum in a subcontractor role, 提供项目管理, 培训和组织变革管理专业知识. 也, 自2012年以来, he has supported the 宾西法尼亚 Department of 日博网站 plan and enhance its 技术 support early intervention, 儿童早期, and home and community based services by man老化 a project team of about 25 staff. Mr. 格罗斯曼还领导了各种节目, 早期干预的财务和技术评估, 发育障碍, 老化, 寄养, 照顾孩子, 行为健康, 和营养项目, 加州, 科罗拉多州, 康涅狄格, 哥伦比亚特区, 佛罗里达, 伊利诺斯州, 印第安纳州, 堪萨斯, 缅因州, 马里兰, 麻萨诸塞州, 密歇根, 明尼苏达州, 密西西比州, 密苏里州, 蒙大拿, 新汉普郡, 新泽西, 新墨西哥, 纽约, 北卡罗莱纳, 宾西法尼亚, 俄亥俄州, 罗德岛州, 南卡罗来纳, 田纳西州, 维吉尼亚州, 华盛顿, 西维吉尼亚州, 和威斯康辛州.

Mr. Grossman received Prosci Organizational Change Management Practitioner certification in 2018 and Project Management Professional (PMP) certification in 2008.

布莱恩·豪厄尔斯

经理/公众服务

Mr. Howells has been working in government and public sector consulting for more than 11 years. 重点关注就业和公共援助项目. Howells has led a number of engagements to improve state 为有需要家庭提供临时援助 Work Participation Rates, 加强维护努力(MOE)索赔, 为公共援助受助人提供就业支持. 除了, he works with a number of states to improve and integrate their eligibility and program services to provide a better customer experience and lower costs for states. His work has also included projects related to 补充营养援助计划(SNAP), 医疗补助计划, 和成本分配. Mr. Howells has presented at conferences sponsored by the National Association of 员工发展 Professionals (NAWDP), 全国福利统计与研究协会, 经济包容中心(英国), 以及国家公共服务财务官员协会(HSFO). 加入PCG之前, he worked for the Commonwealth of 麻萨诸塞州 as a senior fiscal policy analyst at the Executive Office of Administration & Finance (ANF) and as Deputy Budget Director of the Executive Office of 健康 and 日博网站.

黛博拉·约菲

副经理/人力服务

黛博拉·约菲, PMP,是PCG的副经理. Ms. Joffe has extensive experience leading consulting jobs for human services agencies around the country, 包括提供策略分析的业务, 企业诊断, 程序设计, 以及TANF和其他联邦资助项目的支出分析. 她管理PCG的执行职能相关工作, including training based on PCG’s 日博网站 Coaching Framework and other 程序设计 decisions. Her background includes 项目管理 of TANF MOE identification projects in 13 states, 包括密苏里州, 马萨诸塞州和密歇根州在过去的九年里. 她个人参与了近20亿美元的TANF MOE索赔. 除了她在教育部的工作,Ms. Joffe监督了缅因州的工作参与改善项目, 密苏里州, 罗德岛州, 和俄亥俄州, 以及明尼苏达州的TANF咨询项目, 麻萨诸塞州, 和格鲁吉亚. She has worked in more than 20 states and has served as project or engagement manager for numerous projects over the past eight years. Her experience includes standing up a large-scale operation providing TANF employment case management services in San Diego County, 加州, 这个项目雇佣了130人,服务了5人,000个家庭接受公共援助. 该业务还包括儿童看护补贴服务, 包括资格认定和付款处理. Ms. Joffe is a certified Project Management Professional and a member of the Project Management Institute. She has a Master of Science in Public Affairs from the University of 麻萨诸塞州 Boston and a BA from Brandeis University.

詹妮弗MacBlane

副经理/人力服务

詹妮弗MacBlane是PCG的副经理. She has over 20 years of experience in human services, government, and government consulting.

Jennifer began her career at PCG in 2006 and works with 儿童福利 and human services agencies across the U.S. 来实现他们改善生活的目标. 她的研究领域是服务系统设计, 转换, 评价, 以及创新的支付策略. 她协助各国建立了更全面的, 预防, and flexible children’s service 系统 by integrating services across 儿童福利 and 行为健康. Jennifer also has a deep understanding of federal funding sources that support children’s services and how to utilize them effectively.

加入PCG之前, Jennifer worked in direct human services and within the 麻萨诸塞州 State Budget Office. She completed a Master of Public Administration degree from 亚利桑那州 State University.

英镑麦卡洛

副经理/人力服务

Mr. McCullough has more than thirty-five (35) years of experience in the areas of Management Consulting, 业务/机构转换, 系统集成, 和分析. 他在交付复杂业务方面有成功的记录, 系统, 和应用程序, 并为不同的客户提供一系列的咨询服务. Mr. McCullough’s primary focus area throughout his career has been the Government (State & 地方、联邦、民间)部门.

自从加入盈科以来,李先生. McCullough has managed engagements to perform Comprehensive Child Welfare Information Systems (CCWIS) Planning and Feasibility studies for the following states: 佛罗里达, 伊利诺斯州, 亚利桑那州, 和明尼苏达州. He has also performed a Developmental Disabilities Planning and Modernization study for the State of 新汉普郡.

在加入PCG之前,Mr. 麦卡洛的表现大, complex IT engagements that consisted of a variety of solution offerings (Business Transformation, 系统实现, 分析, Management Consulting) deployed across a variety of industries (日博网站, 医疗保健, 教育). Mr. McCullough led a team that designed and implemented fraud and performance analytics for the 医疗保健.政府平台(奥巴马).

在他的职业生涯中. McCullough has directly managed and delivered several large-scale 系统 integration and consulting projects in the following areas within 日博网站 – Child Welfare, 儿童赡养费执行(CSE), 为有需要家庭提供临时援助, 和员工发展. 他还参与了医疗保健项目(医疗保险、医疗补助、医疗保健).gov)和教育项目(成果管理、风险评估).

Mr. McCullough has a Master of Science degree in Computer Engineering from Carnegie Mellon University (Pittsburgh, PA) and a Bachelor of Science degree in Electrical Engineering from the University of Notre Dame (South Bend, IN). He is also a member of the American Public 日博网站 Association (APHSA) and is currently pursuing a 项目管理 certification from the Project Management Institute (PMI).

托尼。昂

业务发展经理/人力服务

托尼。昂相信更好的政府. As the leader of Public Consulting Group's (PCG) business development in the human services sector, Tony is driving the development of next-generation human services programs that create more value through improved outputs and outcomes. 通过建立关系和建立富有成效的伙伴关系. Ong introduces new and innovative ways to help agencies improve operational effectiveness and client outcomes.

在马萨诸塞州政府待了四年, Tony joined PCG in 1999 and ascended the organization to become a seasoned manager of 人 and a portfolio of projects focusing on producing excellent deliverables, 灌输客户忠诚度, 建立伟大的球队, 培养员工的专业发展. Mr. 领导实施和操作, 当时, PCG’s largest contract in its history to provide a full complement of employment services to participants of the County of San Diego’s CalWORKs Welfare-to-Work program.  在过去的十年里, 该项目已经扩展到帮助超过7人,000个家庭(包括2个,在职业生涯中最大限度地发挥人的潜力, 教育, 和就业服务. 

Mr. Ong拥有克拉克大学的工商管理硕士学位, a MS in Public Administration/Public Policy from the McCormack Graduate School of Policy Studies at the University of 麻萨诸塞州 Boston, and a BA in Political Science from the University of 麻萨诸塞州 Amherst.  工作以外的, 托尼喜欢艰苦的训练, completing 32 marathons and 2 Ironman Triathlons and challenge of competition as a golfer and ski racer.

贝丝奥斯本

副经理/人力服务

贝丝·奥斯本是PCG波士顿办事处的副经理. Since 2005, she has worked with 儿童福利 and human service agencies across the U.S. to implement fiscal and policy solutions to help improve outcomes for children, youth, and families. Beth has also worked with a variety of states to deliver financial consulting, 战略规划, 项目管理, 和可持续变革服务.

目前, Beth is man老化 two of PCG’s longest continuous revenue management contracts—for the 麻萨诸塞州 Department of Children and Families (DCF) and the 罗德岛州 Department of Children, 青年, 和家庭(DCYF). 对于这些合同, 她管理标题四政策, quality assurance and claiming; 医疗补助计划 速度设置 and claiming; and cost allocation services.

除了, Beth is acting in response to the Family First Prevention Services Act (FFPSA) by reviewing and developing fiscal solutions for the benefit of 儿童福利 agencies and the children and families they serve.

Beth completed a Master of Public Administration degree and a Master of Political Science degree from Suffolk University in Boston, MA.

吉尔·雷诺兹

执业区副总监/人力服务

Ms. 雷诺兹领导PCG的老年和残疾服务中心的卓越. She provides strategic 领导 and support for human services projects involving 日博网站 and Community Services, 职业康复, 残疾人服务, 就业支持程序, 以及其他为老年人和残疾人服务的项目. 在她的职业生涯中. Reynolds has been committed to 帮助国家 and local clients achieve improved outcomes and fiscal performance in their human services programs. She has worked extensively with numerous government programs across 儿童早期, 公共援助, 和就业服务. 她曾与联邦资金来源合作,包括医疗补助计划, 提前(食品券), 标题四, TANF, CCDF, WIOA, 想法B部分&以及竞争性奖助金基金. Ms的具体例子. 雷诺与PCG客户的合作包括外包政府业务, 信息系统咨询, 财务管理咨询, 业务流程改进和设计, 联邦基金报告和索赔, 项目咨询和以人为本的计划实践. She leads PCG’s efforts in using executive function brain research to develop more effective human services programs based in 训练 and skill building. Ms. Reynolds has presented nationally on numerous topics including human services finance, 训练, 和就业服务.

在加入PCG之前,Ms. 雷诺兹是马萨诸塞州州长的副教育顾问. 在这个角色, 她致力于早期教育, k - 12教育, 以及高等教育政策, 立法, 监管, 和金融. Previously she worked for the 麻萨诸塞州 Office for Administration and Finance and was responsible for budget oversight and analysis related to 教育 and other areas. Ms. 雷诺兹是2017年艾森豪威尔研究员, for which she studied labor market participation for 人 with disabilities in Peru and Japan.

莎拉·索尔兹伯里

副经理/人力服务

莎拉·索尔兹伯里 has over 14 years of experience in a vast array of health and human services programs with specific focus on 老化 and 残疾人服务, 儿童早期的编程, 速度设置, 和成本报告. She has managed rate studies and fiscal analysis for Early Intervention (EI), 职业康复(VR), 以及许多州的家庭和社区服务项目. Ms. Salisbury also assists states with Federally required HCBS Statewide Transition Plan (STP) activities, including provision of person-centered planning trainings and compliance site assessments.

在PCG工作之前,Ms. Salisbury completed the Public Management Internship program in 纽约 State while working for the State’s Budget office. 在预算部门,她管理超过6美元.1 billion with her portfolio including 日博网站 Energy Assistance Program (HEAP), 补充保障收入(SSI), 无家可归, 支持性住房, 补充营养援助计划(SNAP), EI, 状态操作, 和IT基础设施. She also developed cost savings and revenue recommendations for IT development projects and strategic sourcing. Her other past work has included serving as a subject matter expert for the federal Office of Refugee Resettlement, 以及美国的公共事务.S. 在危地马拉大使馆.

以斯拉赛克斯

副经理/人力服务

Mr. Sykes has led numerous complex projects in the public sector that include elements of process improvement, 组织的有效性, 和变更管理. 自2008年加入PCG以来,他已经与几个州合作, primarily working with health and human service agencies aiming to improve frontline services for public benefit recipients. Mr. 赛克斯还担任PCG的可持续变革实践总监, 支持增长的知识和工具, 改变, 以及政府机构的振兴. 在加入PCG之前,Mr. Sykes worked for the 麻萨诸塞州 Department of Transitional Assistance as the Director of Project Management. Mr. 赛克斯在非营利领域也有经验, serving as Director of Policy for the 麻萨诸塞州 Housing and Shelter Alliance, a public policy advocacy organization advocating on behalf of homeless individuals.